![\"Home](\"\/franchise\/wp-content\/uploads\/2014\/10\/average-revenue.png\")
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\nBusiness at George Gaves\u2019 WIN Home Inspection franchise in Ann Arbor, Michigan, has doubled since 2012, which was his first year in business.<\/p>\n
George Gaves doesn\u2019t fit the typical profile of many WIN Home Inspection franchise owners, many of whom say they\u2019ve always dreamed of owning their own business. That\u2019s because George never wanted to be his own boss \u2014 at least not consciously. It was a big surprise to him when life events conspired to put him in front of a business counselor who recommended that he check into a new career as the owner of a WIN Home Inspection franchise.<\/p>\n
Prior to purchasing a WIN franchise, George wore many different career hats. He taught test-preparation with Princeton Review, worked in large-building maintenance and held down service-oriented jobs. The last job he had before deciding to buy a WIN Home Inspection franchise was as a real estate agent in Connecticut. When his wife landed a job in Ann Arbor, Michigan, that required the family to move, George became serious about considering a new line of work. He knew he wasn\u2019t completely satisfied with being a Realtor, so he decided to work with a franchise consultant to explore the idea of buying a franchise.<\/p>\n
\u201cI honestly had never thought of owning my own business,\u201d George says. \u201cI didn\u2019t think I could afford it. I was even reluctant to meet with the franchise counselor to discuss my options. I put the meeting off for six months.\u201d<\/p>\n
When the 40-year-old father of two finally did sit down with a franchise consultant, everything fell into place. The consultant helped George see that the combination of skills he\u2019d gathered over the years would translate well in the home inspection field. Yes, he\u2019d need some home inspection education, but that wasn\u2019t a problem, since George is the kind of person who loves learning new things.<\/p>\n
George launched his WIN business in Ann Arbor in 2012. A little more than a year later, he won WIN\u2019s annual Customer Satisfaction Award at the company\u2019s 2014 conference in Fort Lauderdale, Florida. He earned the highest approval rating of any single-unit franchise owner \u2014 a near-perfect 98%.<\/p>\n
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
George is on track for a similar result in 2014 and has doubled his business in the past year.<\/p>\n
\u201cBuying a WIN Home Inspection franchise really made a whole lot of sense, even though it cost a little more to get it started,\u201c George says. \u201cThere were only a couple of other franchises in Michigan, so that was a plus. But it was more than that; WIN feels like it\u2019s a cut above the competitors.<\/p>\n
\u201cWIN thinks about the presentation side of things,\u201d George adds. \u201cFor example, they are the only one that required a service vehicle. It made sense to me from a customer service perspective. Showing up to the job with a branded vehicle and wearing professional WIN attire is going to work in my favor. It\u2019s a no-brainer.\u201d<\/p>\n
Although he considered purchasing other national home inspection franchises, George says WIN stood out as the most advanced and professional franchise of its kind. He was particularly attracted to WIN\u2019s emphasis on customer service and professionalism. He was also impressed with his fellow WIN Home Inspection owners\u2019 willingness to offer advice, education and support.<\/p>\n
\u201cI didn\u2019t find one Strategic Partner who said, \u2018No, I can\u2019t talk to you; I\u2019m too busy,\u201d George says. \u201cEveryone at WIN is generous with their time and knowledge. It\u2019s a great group.\u201d<\/p>\n
George has a few customer service strategies under his sleeve that work very well for him. He uses Facebook regularly to get the word out about his WIN business. He also uses Facebook as a platform for \u201cTestimonial Tuesdays,\u201d where he posts weekly recommendations from clients. The word-of-mouth advertising that comes from the testimonials is quite effective. It doesn\u2019t hurt that almost all of the testimonials are glowing.<\/p>\n
Here are a couple of examples:<\/p>\n
George is the ultimate professional with a terrific communication. George represents WIN in a unheralded fashion. George turns the inspection into a best tips class for the prospective purchaser, wow what a great value. All of us consider George our lifetime home inspection go to. Yes, all our friends will know also.<\/em><\/p>\n \u2014 Nancy, Paul and Mike G.<\/p>\n We could not believe the quality of service from George. We have never seen an inspection done like this before. We learned a lot about things in and around the house. He also informed us how to address it or have it fix if it ever broke. He was friendly, professional and knowledgeable. Thanks George!<\/em><\/p>\n \u2014 Debbie H.<\/p>\n George also takes the time to follow up with clients who have failed to respond to WIN\u2019s initial customer feedback form, which is offered to the client at the end of a job. He sends a follow up e-mail to them after 2-4 weeks, and it usually garners good results.<\/p>\n \u201cClient feedback is the most important thing to me,\u201d George says. \u201cAt least half of my business comes from referrals from happy customers. I especially like to hear that my work is detailed and that a client appreciates the amount of time spent on job. I constantly ask myself the question, \u2018What else should I be doing?\u2019 If I don\u2019t know how I\u2019m doing from a client\u2019s perspective, then I\u2019m operating in a vacuum.\u201d<\/p>\n The WIN Home Inspection franchise provides extensive training to help Strategic-Partners understand the technical skills needed to be great home inspectors. Many consider WIN to be one of the best home inspection franchise opportunities on the market.<\/p>\n","protected":false},"excerpt":{"rendered":" George Gaves\u2019 WIN Home Inspection franchise received a 98% customer service approval rating in 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about starting a WIN home inspection franchise<\/h2>\n