Last Revision Date: November 9, 2023
Information We Collect
When you use the Service, WIN may collect the following information.
a. Account Verification
To verify your account, you may provide us with your username and your account ID from a third-party provider that we’ve previously assigned to you, which may be sent to a third-party provider such as Inspection Support Network. Your username and account ID may be used to verify your account when you login and periodically to ensure you have authorization to continue to use the Service.
After your account is verified on first login, you will create a password, and a user profile will be created for you (“Profile”). Your Profile will be populated by information from a third-party provider such as your name, username, and email, and also by information that you submit, such as various settings including saved image files such as your signature or license that will be used in inspection reports. In addition, your orders dashboard will be populated by information from a third-party provider such as order ID, services, site address, site details, client name and contact info, and agent name and contact info.
c. Inspection Orders and Reports
You’ll provide us with whatever information you submit through the Service, such as search terms, inspection remarks, and other submitted data including images, documents and other information from your device’s camera, photos, files, and microphone. For example, you won’t be able to take photos or upload photos from your camera roll into inspection reports unless we can access your camera or photos. In addition, you may provide us consent to access your photos stored by a third-party provider such as Google for you to utilize in the Service.
d. WIN AI
You may interact with Artificial Intelligence (“AI”) features, including WIN AI, which provides you with an AI-powered tool to generate formatted text from your notes via submitting text messages to an AI chat companion in an open-ended conversational format.
When you interact with AI features, your information may be shared with AI vendors such as OpenAI, which may keep a copy of your text or audio responses for their own purposes. Please do not submit any personal or confidential information when using AI features.
e. Activity and Location Data
When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in activities on the Service. When you use the Service we may collect information about your location. With your permission, we may also collect information about your precise location that includes methods such as GPS signals.
When you use WIN in our app, some of your activity will be logged by a service called SmartLook. SmartLook captures and analyzes your activity and provides us with data and a video session replay of your activity to help us make the WIN experience better. SmartLook does not record usernames, names, profile images, email addresses, profile locations or bios, or passwords. However, SmartLook records usage patterns (e.g., clicks, mouse movements, scrolling, and typing), tech specs (e.g., browser, device type, operating system, viewfinder size, script errors, and IP address), navigation (e.g., pages visited, referrers, URL parameters, and session duration), and learning activity (e.g., session progress and answers). You can disable SmartLook activity recording by contacting us at the info below in the Contact Us section.
When you visit a website within the Service, we may place a “cookie” or other online tracking device (e.g. web beacons, clear GIF, pixels, internet tags, code snippets, and app embeds) that recognizes you when you visit certain webpages within the Service. These are used for technical convenience to store information on your computer. The Service utilizes, when enabled, advertising cookies to inform targeted advertising initiatives. These cookies further track advertising performance to deliver relevant WIN products and services through third party platforms.
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of the Service. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.
h. Google Analytics
WIN uses Google Analytics to better understand how customers use the Service. For more information about how Google collects and processes data, visit https://policies.google.com/technologies/partner-sites. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
i. Support requests and feedback submissions
When you contact Support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
How We Process Your Information
WIN may process information according to the following legal bases: to provide products or services you request, to promote WIN’s legitimate interests, to comply with legal obligations, and with your consent. In particular, WIN may process and share your information in the following ways:
a. Providing and improving the Service
WIN will process information to provide and improve the Service. For example, we will use the information you provide to help you document inspection findings, create inspection reports, personalize search results, detect and fix bugs, perform research, and provide customer service to you. When you submit inspection reports, we may create a publicly accessible webpage for you to share with your clients that exposes inspection report data. In addition, we may send data to a third-party provider to update data in the third-party provider’s systems such as report URL and order completion status.
WIN may share information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, search engine providers such as Google, analytics providers such as Google Analytics, support providers such as Hubspot, order management systems such as Inspection Support Network. WIN may also share your information with third-party vendors that support product features such as photos, weather, AI, speech recognition, and content moderation.
The app’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
b. Communicating with you
WIN will use the email address you provide to send you the following types of messages:
c. Complying with law and preventing harmful activities
WIN may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. WIN may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.
d. As described in any other agreement
We reserve the right to disclose your information as described in any agreement you and we are parties to.
e. With our affiliates
We may share information with related entities of WIN. In addition, we may share information about you as part of a merger or acquisition. If WIN gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
f. Anonymous information
WIN may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.
Your Privacy Rights
We take reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and, to the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control. We will not keep your information for any longer than is necessary for the purposes we collected it. We may also retain anonymous data indefinitely.
The Service is not intended for users under the age of 13 and WIN does not knowingly collect, use or disclose information from individuals under the age of 13. If you are aware of, or suspect that, someone under the age of 13 is using the Service without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
Links to Third-Party Websites
Supplemental Terms in Certain Jurisdictions
California Privacy Rights Act
Under the California Consumer Privacy Act, residents of California are provided with certain rights regarding their personal information:
For all California residents, any such inquiries shall be responded to within forty-five (45) days and at no cost to you. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification. You (or a person registered with the California Secretary of State you have authorized to act on your behalf) may make up to two such inquiries within a twelve-month period.
WIN does not provide your Personal Information to third parties who would directly market to you via mail, telephone, or email.
For all support inquiries, please contact us at firstname.lastname@example.org.